Privacy Policy

Our Commitment

At Heritage Coffee PLC, we respect your privacy. This policy explains how we collect, use, and protect your information as a coffee exporter and processor operating from Ethiopia.

Information We Collect

Business Partners & Clients

• Company name and contact information
• Shipping and billing addresses
• Trade references and export documentation
• Communication history
• Tax identification numbers for customs

Website Visitors

• IP addresses and browser information
• Pages visited and time spent
• Cookies for functionality and analytics

How We Use Your Information

Purpose	Legal Basis
Process coffee export orders	Contract performance
Provide quotes and samples	Legitimate interest
Comply with trade regulations	Legal obligation
Improve our services	Consent

Data Sharing

We share information only with:

• Logistics partners - For shipping and customs clearance
• Payment processors - For transaction handling
• Regulatory authorities - As required by Ethiopian and international law
• Quality certification bodies - For coffee grading certification

We never sell your personal information to third parties.

Data Security

We implement:

• Encrypted data transmission (SSL/TLS)
• Restricted access controls
• Regular security assessments
• Secure document storage
• Staff training on data protection

Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Object to processing
• Lodge a complaint with supervisory authority

International Transfers

As an export company, your data may be transferred internationally for shipping, payment processing, and regulatory compliance. We ensure adequate safeguards are in place.

Data Retention

We retain business records for 7 years to comply with tax and trade regulations. Website analytics data is retained for 14 months. You may request earlier deletion where legally permissible.

Cookies

We use essential cookies for:

• Shopping cart functionality
• Security and authentication
• Performance analytics

You may disable cookies in your browser settings, but some features may not function properly.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect their data. If we learn we have collected child data, we will delete it immediately.

Updates to This Policy

We may update this policy periodically. Material changes will be notified via email or website notice. The "Last updated" date at the top indicates when changes were made.

Contact Us

For privacy concerns or to exercise your rights:

Heritage Coffee PLC
Attn: Data Protection Officer
Meskel Flower, Addis Ababa, Ethiopia
Email: heritagecoffee.et@gmail.com
Phone: +251912600927